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FREQUENTLY ASKED QUESTIOS
​Do you require a deposit to book?

Yes, we require 50% of the total cost to be paid for in order to book your event. The remainder is due a week before the scheduled date.

Where can we setup our equipment?

Our equipment needs to be setup in a flat leveled surface. We only allow setups to go on turf, grass, concrete, asphalt or indoor flooring.
No rocks or gravel.

What should I do to prepare?

Please make sure to clear area of any debris, animal waste and toys. Identify where your closest outlet is and know where your sprinkler heads and irrigation systems are located. This will help our setup process go quickly and get you jumping in no time!

What if the equipment is damaged at my event?

If our equipment is damaged a cleaning or repair fee may be applied. Please follow our rules and take care of our equipment to avoid this!

What area do you service?

We service all of Central Texas.

Is there a delivery fee?

The delivery fee depends on the location of your event. Once you fill out our inquiry form with the address of the venue, we will let you know the total cost with the delivery fee.

How much space do I need?

Most of our bounce houses are 13ft x 13ft. We recommend 18ft x 18ft of space to give our blower enough room.

What is included?

We bring with us: Your bounce house, a blower, 100ft electrical cord, our turf rug and our rules board. A generator is not provided, please make sure your location has an electrical outlet near by.

What if there is rain on the forecast the day of my event?

We do not setup our equipment when there is rain or winds over 15 mph. If this is the case the day of your event, you have the option to reschedule your event (depending on availability) or request a full refund.

Is your equipment cleaned?

Yes, we clean our bounce houses after every rental. Please make sure to follow our rules to help maintain the cleanliness of our equipment.

How soon should I book?

We recommend to book us the soonest as possible. Especially if you have a certain bounce house in mind. We try our best to accommodate last minute bookings, however, a rush fee may apply if the event is in less than 72 hours.

Are you able to add balloons or custom decals?

Yes! We love it when our clients request balloon decorations or custom decals for their rentals. We work with our sister company Austin Balloon Co. to create something special for your event. We recommend that you send us any inspiration pictures of what you would like or share your invite with us.

Can I hire someone else to do balloons?

Yes! We do allow other balloon artist to add balloons to our bounce houses. We ask that you connect us with your balloon artist so we can send them our vendor requirements.

Do I need to setup the equipment?

No! We will take care setup and break down. We do ask that and adult is always present at all times. Please never leave our equipment unattended especially in public places.

Do you offer refunds?

Unfortunately, unless it is due to rain or winds over 15mph, we do not offer refunds. We are happy to provide you with credit that will be good to use within a year.

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